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support@shortclipr.comResponse: within 24 hours
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billing@shortclipr.comResponse: within 24 hours
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hello@shortclipr.comResponse: within 3 business days
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privacy@shortclipr.comResponse: within 30 days (legal)
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Frequently Asked Questions
How long does the AI take to process a video?
Processing time depends on video length and complexity. A 60-minute video typically takes 3–8 minutes. You'll receive an email notification and in-app alert when your shorts are ready.
Which video formats do you support?
We support MP4, MOV, AVI, MKV, and WebM files up to 10GB. YouTube and Vimeo URLs are also supported.
Can I cancel my subscription at any time?
Yes, absolutely. Cancel any time from your account settings. You keep full access until the end of your billing period. See our Refund Policy for money-back eligibility.
Do you offer a free trial?
Yes! The free plan includes 3 viral shorts per week — no credit card required. Paid plans come with a 30-day money-back guarantee.
Is my video content used to train your AI?
No. Your uploaded content is processed solely to generate your shorts and is never used for AI training. See our Privacy Policy for full details.